Insight Unity Sdn. Bhd.

Introduction Our Goal Our Clients

Services Network Audits Network Planning and Optimization Network Performance Improvement
Services Network Rollout Support and Maintenance Network Synchronization Services Transmission Network Solutions Project Management services Resource Services

Project Management Project
Management Process Project Reporting Structure Deliverables

System Status Review
Meeting Schedule Problem Escalation Problem Reporting
Procedure Problem Solving Cycle


	Support & Maintenance

		System Status Review Meeting Schedule Problem Escalation Problem Reporting Procedure Problem Solving Cycle


Problem Escalation An escalation process will be activated if there is unresolved service request beyond predetermined time limit. In figure below, it shows the level of support and the escalation process flow. We provide two levels of support; it is manned by Insight Unity works Coordinator. Escalation Process Flow