Problem Solving Cycle

Customer technical personnel can further optimize the cycle by providing an initial diagnosis in terms of recording and relaying fault symptoms as explicit as possible, executing appropriate basic user diagnostic routine, and collate evidence such as data and printouts.

• Support services infrastructure
  Insight Unity has engaged support personnel, which is about 63% of the total Insight Unity Organization.
  
• Maintenance and repair services
  As for the service and systems maintenance, we would like to put forward the following support plan:
  
  
  • Standard Maintenance
    These will provide a most comprehensive on site support for the hardware equipment at customer